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Email: support@mynteyeai.com

Phone: 669-264-6763

Santa Clara Office

4500 Great America Pkwy

Santa Clara, CA 95054

FAQ

Installation

Troubleshooting 

Order and Shipping

Installation


Linux 

Version Package Install

Debian

sudo apt-get install build-essential cmake git libv4l-dev

Red Hat

sudo yum install make gcc gcc-c++ kernel-devel cmake git libv4l-devel

Arch Linux

sudo pacman -S base-devel cmake git v4l-utils

More instructions here.

Windows

Required software before install: CMake, Git, Doxygen, Visual Stuido, Windows 10, MSYS2.

More detail see here.

MacOS

Available soon.

ROS

See here.

Update SDK

1) Install SDK 2, Check the MYNT® EYE SDK .

2)Upgrade firmware to 2.x version,Check the MYNT® EYE Firmware .

3) After launch the SDK 1.x , the image calibration parameters will be saved in <MYNTEYE_SDK_ROOT>/settings/SN*.conf .Please check the write image parameters and write SN*.confinto the devices.

Firmware Compatibility

Firmware SDK

MYNTEYE_S_2.0.0_rc.img

2.0.0-rc (2.0.0-rc ~ 2.0.0-rc2)

MYNTEYE_S_2.0.0_rc2.img

2.0.0-rc2 (2.0.0-rc ~ 2.0.0-rc2)

MYNTEYE_S_2.0.0_rc1.img

2.0.0-rc1

MYNTEYE_S_2.0.0_rc0.img

2.0.0-rc0 (2.0.0-rc1 ~ 2.0.0-alpha1)

MYNTEYE_S_2.0.0_alpha1.1.img

2.0.0-alpha1 (2.0.0-rc1 ~ 2.0.0-alpha1)

MYNTEYE_S_2.0.0_alpha1.img

2.0.0-alpha1 (2.0.0-rc1 ~ 2.0.0-alpha1)

MYNTEYE_S_2.0.0_alpha0.img

2.0.0-alpha0

Update Firmware

See here.

Set Frame Rate or IMU Frequency 

Using the SetOptionValue() function in the API, you can set various control values ​​for the current device.

Set the frame rate of image using Option::FRAME_RATE and the IMU frequency using Option::IMU_FREQUENCY.

  • The frame rate of image & IMU frequency must be set at the same time to take effect.
  • The effective fps of the image: 10, 15, 20, 25, 30, 35, 40, 45, 50, 55.
  • The effective frequency of IMU: 100, 200, 250, 333, 500
  • After the sample program finishes running with ESC/Q, it will output the calculated value of the frame rate of image & IMU frequency.

More detail see here.

 

Auto or Manual Exposure Adjustment

Using the SetOptionValue() function of the API, you can set various control values of the current open device.

To enable auto exposure, set Option::EXPOSURE_MODE to 0 . The settings available for adjustment during auto exposure are:

  • Option::MAX_GAIN Maximum gain.
  • Option::MAX_EXPOSURE_TIME Maximum exposure time.
  • Option::DESIRED_BRIGHTNESS Expected brightness.

Using the SetOptionValue() function of the API, you can set various control values ​​for the current open device.

To enabling manual exposure, set Option::EXPOSURE_MODE to 1. During manual exposure, the settings available for adjustment are:

  • Option::GAIN Gain.
  • Option::BRIGHTNESS Brightness (Exposure time).
  • Option::CONTRAST Contrast (Black level calibration).

More detail see here.

IR Enable

Using the SetOptionValue() function of the API, you can set various control values ​​for the current open device.

Enabling IR is setting Option::IR_CONTROL greater than 0. The greater the value, the greater the IR’s intensity.

More detail see here.

Retrieve Depth, Disparity, or Point 

  • Depth
  • Disparity
  • Point

Depth images belongs to the upper layer of synthetic data. You need to start the EnableStreamData() beforehand, to get it through GetStreamData(). In addition, it should be check not be empty before use.

Please see Get original binocular image Get stereo camera correction image for detail process description.

It is recommended to use plugin to calculate depth: the depth map will be better with a higher frame rate. Please see Using the plugin to get data for detail.

More detail see here.

Disparity image belongs to the upper layer of synthetic data. You need to start the EnableStreamData() beforehand, to get it through GetStreamData(). In addition, it should be check not be empty before use.

Please see Get original binocular image Get stereo camera correction image for a detailed process description.

It is recommended to use plugin to calculate depth: the depth map will be better with a higher frame rate. Please see Using the plugin to get data for detail.

More detail see here.

Point images belongs to upper layer of synthetic data. To get this kind of data through GetStreamData(), you need to start the EnableStreamData() beforehand. It should be check not empty before use.

For detail process description, please see Get original binocular image Get stereo camera correction image .

It is recommended to use plugin to calculate depth: the depth map will be better with a higher frame rate. Please see Using the plugin to get data for detail.

More detail see here.

Retreive IMU Data

The API offers Start() / Stop() function to start/stop capturing data. You can set the argument to``Source::MOTION_TRACKING`` to capture IMU data only, or set it to Source::ALL to capture both image and IMU data.

During capturing data, you need EnableMotionDatas() to enable caching in order to get IMU data from GetMotionDatas() . Otherwise, IMU data is only available through the callback interface, see Get data from callbacks .

See more detail here.

Retrieve Parameters

  • Image Calibration
  • IMU Calibration

Use GetIntrinsics() & GetExtrinsics() to get image calibration parameters.

More detail see here.

Use GetMotionIntrinsics() & GetMotionExtrinsics() to get current IMU calibration parameters.

More detail see here.

Set Parameters

  • Save device info and parameters
  • Set image parameters
  • Set IMU parameters

The SDK provides a tool save_all_infos for save information and parameters. For more information, please read tools/README.md .

More detail see here.

The SDK provides a tool img_params_writer for writing image parameters. For details, read tools/README.md .

For getting image parameters, please read Get image calibration parameters. This is used to calculate the deviation.

More detail see here.

SDK provides the tool imu_params_writer to write IMU parameters. For deltail, please read tools/README.md .

Information about how to get IMU parameters, please read Get IMU calibration parameters .

More detail see here.

Troubleshooting


Order and Shipping


Do we ship to your location?

We ship worldwide through UPS and DHL. If you can receive packages from either of these couriers then our shipment can reach your location.

Track order

Track your order through the UPS or DHL provided in each shipment confirmation email.

Issue with order and special request

Please email support@mynteyeai.com, we will do our best to respond within three business days.

What is contained in the product?

  • One MYNT EYE camera
  • One USB 3.0 cable

Discount when ordering multiple cameras?

If your combined order exceeds ten units, please email support@mynteyeai.com We provide discounts based on the quantity.

What payment method is accepted?

We accept Visa, MasterCard, America Express, and other forms of credit cards. We also accept PayPal and Wire Transfer. Credit card and PayPal payments can be processed automatically during checkout. Please email support@mynteyeai.com if using bank wire transfer. Payment in USD is preferred, and foriegn currencies may be accepted on case by case basis, payment process may take longer if non-USD currency is used.

Warranty